1 Overview & Scope
1.1 Our Commitment to Privacy
ETLFunnel, Inc. ("ETLFunnel," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data pipeline platform and related services.
1.2 Scope of This Policy
This Privacy Policy applies to:
- Our website at etlfunnel.com and related domains
- Our SaaS platform and web-based services
- Customer support and communication channels
- Marketing and sales interactions
1.3 Legal Basis for Processing
We process your personal information based on:
- Contract Performance: Providing our services and managing your account
- Legitimate Interest: Improving our platform and preventing fraud
- Consent: Marketing communications and optional features
- Legal Compliance: Meeting regulatory requirements
2 Information We Collect
2.1 Information You Provide Directly
Account Information
- Name, email address, company name
- Job title and contact details
- Account preferences and settings
- Profile information and avatars
Billing Information
- Payment method details (processed by Razorpay)
- Billing address and tax information
- Purchase history and invoices
- Subscription preferences
Communication Data
- Support tickets and chat messages
- Email correspondence
- Survey responses and feedback
- Event registration information
3 How We Use Your Information
3.1 Service Provision
- Create and manage your account and subscriptions
- Provide access to our ETL platform and features
- Process payments and manage billing
- Deliver customer support and technical assistance
- Monitor platform performance and uptime
3.2 Communication
- Send service notifications and account updates
- Respond to your inquiries and support requests
- Deliver security alerts and system notifications
- Share product updates and new features (with consent)
- Conduct surveys and gather feedback
3.3 Platform Improvement
- Analyze usage patterns to enhance user experience
- Develop new features and improve existing ones
- Optimize platform performance and reliability
- Conduct research and testing for better services
- Train machine learning models for platform intelligence
3.4 Security and Compliance
- Detect and prevent fraud, abuse, and security threats
- Verify user identity and account authenticity
- Comply with legal obligations and regulatory requirements
- Enforce our Terms of Service and acceptable use policies
- Respond to legal requests and court orders
4 Data Retention
4.1 Retention Principles
We retain your information only as long as necessary for the purposes outlined in this policy:
Account Information
Duration: Active account lifetime + 3 years
Purpose: Service provision and legal compliance
Billing Records
Duration: 7 years after last transaction
Purpose: Tax compliance and financial auditing
Usage Analytics
Duration: 2 years from collection
Purpose: Platform improvement and security
Support Communications
Duration: 3 years after ticket closure
Purpose: Quality assurance and legal protection
Marketing Data
Duration: Until consent withdrawal
Purpose: Communication and campaign management
4.2 Data Deletion
When we delete your information, we:
- Permanently remove data from our active systems
- Securely overwrite storage media
- Remove data from backups within 90 days
- Maintain deletion logs for audit purposes
4.3 Legal Hold
We may retain information longer if required by legal proceedings, regulatory investigations, or other legal obligations.
5 On-Premise Deployments
Complete Data Control with On-Premise
Our on-premise deployment ensures your data never leaves your infrastructure while providing the full power of ETLFunnel.
5.1 Data Sovereignty
With on-premise deployment:
- All your business data remains on your servers
- You control data retention and deletion policies
- No data transfers to ETLFunnel cloud infrastructure
- Full compliance with data residency requirements
5.2 Limited Data Collection
For on-premise installations, we only collect:
- License validation and software updates
- Anonymous usage statistics (opt-in)
- Error reports for debugging (opt-in)
- Support request information
5.3 Air-Gapped Environments
For completely isolated environments, we offer air-gapped deployment options with manual update processes and offline support channels.